Fleet tracking, pilot messaging

Airtext Firmware: 1213211
LT/LT+ Firmware:  07202110
Join a fun, fast-paced, entrepreneurial environment in the aviation industry. Support innovative, high-tech products to private jet owners and our network of avionics dealers. Provide technical phone support and information to help our customers get the answers they need and continue the success of their experience using Airtext products.
Duties and Responsibilities
  • Support onboarding new customers
  • Phone training of Airtext App
  • Support dealer installations with documentation and supplemental information
  • Demonstrate our products in zoom computer meetings
  • Strengthen customer relationships by explaining new features and functions
  • Make follow-up telephone calls to maintain our raving fan customer base
  • Follow up via email on inbound inquiries.
 This role involves talking to customers on a daily basis. Key functions include relationship-building, follow up, customer demos, and support.
Salary and Benefits
$48,000 plus benefits including health insurance, and vacation. Company bonus based on company growth annually.
Other Information
This position reports to Jonathan Pinson, the General Manager of Airtext.
Based in Alpharetta, Georgia. Our company headquarters is located at 1765 Grassland Parkway, Alpharetta, GA 30004.
Customers and dealers are world-wide. This position will include a limited amount of international support.
Travel Requirements
Possible travel to a couple of trade shows per year. 95% of the time the role will be inside our facility in Alpharetta, GA.
On-the-Job Training
For the first few months, the company Founder and CEO (David Gray) will support you with up to five hours per week of hands-on training. You may audit his customer calls, receive introductions and explanations, and generally get to know the avionics industry and what has made the company successful to date.
Application Information
To apply, email your resume and cover letter to [email protected] Please no walk-ins or phone calls.
 About Airtext
Airtext is a hardware product and smartphone app. It lets private jet passengers send and receive text messages during flight for five cents per message. We use the Iridium Next Satellite Network plus a combination of custom hardware and software to make installation and operation easy. The company was founded by David Gray in 2015. Airtext is now flying on hundreds of aircraft and on over seventy different airframes. The product has FAA certification, including an AML-STC on the Pilatus PC-12 series, Textron Aviation’s King Air 90/200/300 & HondaJet aircraft. For more information, visit www.goairtext.com .
Primary Requirements
United States Citizen
Additional Requirements
  • Intermediate knowledge of technology
  • Strong verbal and written communication skills
  • Ability to multitask, organize, and prioritize within a fast-paced environment
  • Accuracy and attention to detail
  • Familiarity with turboprop and jet aircraft a plus
 Work Remotely
  • No